Medical Office Receptionist Job Description
Medical Office Receptionist · Entry-Level · Patient Services
Template job description for a medical office receptionist covering patient intake, scheduling, and front-desk operations.
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Role summary
The Medical Office Receptionist is the first impression of the practice, ensuring patients feel welcomed while appointments, records, and communications run smoothly.
Responsibilities
- Greet patients and visitors with a professional, compassionate demeanor
- Schedule, confirm, and reschedule appointments across providers
- Verify demographics, insurance coverage, and required forms at check-in
- Answer phones, route messages, and respond to routine patient questions
- Collect copays and maintain accurate front-desk records
- Coordinate with clinical staff on arrivals, delays, and same-day needs
Requirements
- 1+ year of medical office, dental, or customer service experience
- Strong organizational skills and attention to detail
- Comfort learning EHR or practice management software
- Understanding of patient privacy and confidentiality standards
- High school diploma or equivalent
Nice to have
- Experience with insurance verification and referral workflows
- Bilingual patient communication skills
- Medical terminology coursework or certification
Benefits
- Competitive hourly pay
- Health, dental, and vision benefits for eligible employees
- Paid time off and paid holidays
- Stable weekday hours in many practices
- Training on practice systems and compliance
Equal opportunity
We are an equal opportunity employer and comply with applicable employment and healthcare regulations.
This sample job description is for reference only and should be reviewed for compliance with local labor laws.
