Customer Service Representative Job Description
Customer Service Representative · Entry-Level · Customer Experience
Template job description for a customer service representative focused on in-person and phone support for local customers.
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Role summary
The Customer Service Representative creates a welcoming experience for every customer while handling inquiries, transactions, and service issues accurately and efficiently.
Responsibilities
- Greet customers and provide friendly, knowledgeable assistance
- Answer phones, email, and in-person questions about products and services
- Process orders, returns, and payments according to company policy
- Document customer interactions and follow up on open requests
- Maintain a clean, organized front-of-house environment
- Support promotions, loyalty programs, and community events as needed
Requirements
- 6+ months of customer-facing experience
- Clear verbal and written communication skills
- Comfort using POS, email, and basic office software
- Dependable attendance and flexible scheduling
- High school diploma or equivalent
Nice to have
- Experience in retail, food service, or hospitality
- Bilingual communication skills
- Interest in growing into shift lead or supervisor roles
Benefits
- Hourly pay with tips or bonuses where applicable
- Employee discount
- Paid training and onboarding
- Part-time and full-time schedules available
- Supportive team environment
Equal opportunity
We are an equal opportunity employer and value diversity on our team.
This sample job description is for reference only and should be reviewed for compliance with local labor laws.
