How to view Engagement survey results

Engagement results are anonymous. You see totals and scores. You do not see who gave each answer.

Before you start

• You must be signed in.
• These roles can view engagement survey results: owner and administrator.
• You need an engagement survey. See How to create an engagement survey.
• Charts fill after people respond. See How to send and respond to an engagement survey.

View Engagement

1. Open Retain, then open Engagement.
2. Select the survey title.

The page title is the survey name. The description is Aggregate, anonymous results.

The tabs are Summary, Analysis, Responses, and Recipients.

If no one has responded, Summary shows No responses yet. Select Share survey to send the survey.

Summary

Select Summary.

Engagement score uses completed responses. Promoters are scores 9 to 10. Detractors are scores 0 to 6. The score is promoters minus detractors.

Response rate is the share of invited people who submitted a response. The subtitle shows completed responses of the total invited people.

Breakdown shows how scores are distributed.

Analysis

Select Analysis.

The description is Distribution of answers for each question.

The score breakdown stays on Summary. Analysis shows the follow-up question and any extra questions.

If no one has responded, the page shows No responses yet. Question charts appear after responses arrive.

Responses

Select Responses.

The count is in the tab label. Example: Responses (1).

1. In Group by, select Recipient to move through one response at a time. The label is Response 1 of 1 when one response exists.
2. Select Question to see all answers for one question.

The names stay anonymous. The labels are Response 1, Response 2, and the next numbers.

Recipients

Select Recipients.

The description is People invited to respond to this survey.

The table shows Name and Email. Use Search names or emails… to find a person.

If the audience is not ready, the page shows No recipients yet.

Actions

On the survey page, select Actions.

• Edit — change a survey that is still Scheduled.
• Present — open a slide view of the score, response rate, and breakdown.
• Download report — save a report file.
• Share survey — notify recipients or copy the public link.
• Send Reminder — notify people who have not responded.
• Delete — remove the survey.

From the Engagement Tracking list, select the row menu, then select View Details.

Survey status on the list can be Scheduled, Collecting Responses, Paused, or Finished.

After you finish

You see anonymous totals on Summary. You can open Analysis, Responses, and Recipients for more detail.